Today I had reasonably long conversations with 5 different sales people: John, Tony, Michelle, Wade, Aaron.
I now have some very formal opinions about sales and tech support positions.
John, Tony, and Michelle all work for Paymentech. All three of these people were pleasant, kind, and generally helpful. It did take a few phone calls to get the information that I needed, but I didn't mind because the waits were very short and the people were pleasant enough.
Wade works for Authorize.Net. When I called, I asked for pricing for their payment gateway. He gave me straight up answers to all my questions.
Aaron works for another company (which will remain nameless as I have not used their product and do not want to speak ill of them for just a couple sales calls). My experience with Aaron was a little, one sided. He was extremely helpful in the area of education concerning payment gateway, which was nice. After the education time was over, things went a little down hill. It took me about 5 minutes to get to the price. Once I got there, it was rather steep (at least it wasn't in my price range).
Perhaps I reacted to the price, or maybe it was my mention of using Authorize.Net. From that point on I heard nothing but the accolades of the product he was selling. He encouraged me to call Authorize.Net back to ask them more questions. I did. I then called him back and gave him the info. My comparitive shopping was not to his liking. "Well if you don't care about your transactions..." and "That's not the prices they quoted yesterday. Did you ask him to give it to you in writing?"
It was a little overwhelming since I only intended on getting a price quote. After the "brow-beating" I decided that I would take my "risks" with Authorize.Net.
Wade, my dear friend at Authorize.Net has sent me the sign up form. Sorry Aaron.
Posted by TheIdeaMan at October 22, 2003 05:27 PM | TrackBack